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Troubleshooting

"Speaker Layout is locked" - and that is correct

Sooner or later you will open a page and find it will not let you edit anything. It is almost never a bug and it is never the app being cautious: your receiver locks these menus itself, and it locks a different set depending on which system calibrated the Speaker Preset you are on. This page is the whole map.

The one rule

A Speaker Preset belongs to one calibration system

Modern Denon and Marantz receivers store two Speaker Presets, and each one is a complete snapshot: layout, distances, levels, crossovers, and the room correction that measured them. A preset is calibrated by Audyssey or by Dirac Live. Never both.

That is why the two pages mirror each other. On a preset carrying a Dirac filter, the Audyssey page has nothing to show. On a preset calibrated by Audyssey, the Dirac page has nothing to show. In both cases AVR Maestro prints which system owns the preset instead of leaving you staring at an empty screen.

The map

What locks what

PageLocked whenTo unlock
Speaker LayoutA Dirac filter is active on this presetSwitch Speaker Preset
DistancesA Dirac filter is active on this presetSwitch Speaker Preset
LevelsA Dirac filter is active on this presetSwitch Speaker Preset
CrossoversA Dirac filter is active on this presetSwitch Speaker Preset
Subwoofer OutputA Dirac filter is active on this presetSwitch Speaker Preset
AudysseyDirac owns this presetSwitch to the Audyssey preset
Dirac LiveAudyssey owns this presetSwitch to the Dirac preset
Graphic EQEither Dirac or Audyssey MultEQ is runningSwitch preset, or set MultEQ to Off
Tone, Bass, TrebleAudyssey Dynamic EQ is onTurn Dynamic EQ off
LFE DistributionNo speaker is set to Full RangeSet a speaker to Full Range in Crossovers
Dynamic Range CompressionThe source is not a Dolby bitstreamPlay Dolby content
Individual rows lock too, not just whole pages. On the Speaker Layout page a single row such as Front Speaker can carry its own lock note while the rest of the page stays editable - because that is exactly what the receiver reported.
Worked example

The Graphic EQ locks for two different reasons

The Graphic EQ is the clearest case of why a generic "this is unavailable" message is not good enough. Your receiver runs room correction or the manual EQ, never both - but there are two different room-correction systems that can be holding it, and the fix is different for each. So AVR Maestro names the one that is actually running.

Once it is free, the toggle at the top turns the EQ on and the nine bands become editable. Full Graphic EQ guide →

Not a lock

"Unavailable" and "N/A" mean something different

This distinction is deliberate. A control that reads "Off" when the app actually has no idea is worse than one that admits it does not know, because you would have no way to tell the difference.
How to switch

Changing Speaker Preset takes two taps

  1. Open the Speakers tab.
  2. Stay on the first page, Preset.
  3. Tap the other preset.

The layout, distances, levels and crossovers all reload for that preset, and everything Dirac was holding becomes editable. Your Dirac calibration is stored on its own preset and is not touched by switching away from it - switch back and it is exactly as you left it.

The Speaker Preset page with Preset 1 and Preset 2
Common questions

Locked controls FAQ

Is the app blocking me?
No. Your receiver reports every menu entry as available, disabled or hidden, and AVR Maestro renders what it is told. When an entry comes back disabled, the app shows the reason rather than letting you press a control the receiver would ignore in silence - which is what happens on the receiver's own web page.
Will switching Speaker Preset lose my Dirac calibration?
No. Each preset stores its own calibration on the receiver. Switching to the other preset leaves the Dirac one exactly as it was; switch back and it is there.
Why can I edit Levels on one preset and not the other?
Because only one of them has a Dirac filter loaded. A Dirac filter is measured against specific levels and distances, so the receiver freezes them while it is active. The Audyssey preset has no such freeze.
The page says the receiver did not report a value. What now?
Tap Retry. If it persists, close the receiver's web control page if you have it open in a browser, and close any other control app - the receiver limits how many control sessions it will serve at once. Some settings genuinely do not exist on some presets or some chassis, in which case the app will keep reporting it as unknown rather than guessing.
Why is Dynamic Range Compression always greyed out for me?
Because you are probably listening to something that is not a Dolby bitstream. DRC data is carried inside Dolby Digital, Dolby Digital Plus, Dolby TrueHD and Dolby Atmos streams. On PCM, DTS or a network stereo source there is no compression data to apply.

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